Most of the trouble with online shopping that businesses are
encountering is many customers are
disconnected from people who can answer their queries in real time accurately instead
of letting prospects click on their ecommerce web pages many businesses have
added their plugins facebook live chatfor wordpress using live chat support, facebook
live chat for wordpress plugin can help users to support and talk directly
with customers. Help them to provide the most accurate and quick answers that
customers want,in this article we will analyze why facebook live chat for wordpress can improve your business and tips
on how to optimize its performance.
After downloading and installing facebook live chat for wordpress plugins, we should study how to
use the most effective.
Download facebook live chat for wordpress: here
1 facebook Live Chat for wordpress is Convenient for Customers
A study called “Making Proactive Chat Work” that was
conducted by Forrester Research found the following:
“Many online consumers want help from a live person while
they are shopping online; in fact, 44% of online consumers say that having
questions answered by a live person while in the middle of an online purchase
is one of the most important features a Web site can offer.”
An live chat support system provides customers immediate access to
help. Wait times are often much less than a call center, and customers can
easily multi-task while waiting. Additionally, the pain of having to dial a
1-800 number and navigate through a maze of numeric options is non-existent.
study on global consumption trends ATG shows that 90% of
customers think that online chat is very useful, and an emarketer.com survey
shows that 63% are more likely to return to a website offering live chat.
The report goes on to say: 62% of customers said they were
more likely to buy from sites that offered live chat again more than 38% of
respondents said they had purchased from the chat session. All these attitudes
were even more prevalent among respondents who bought online at least weekly.
2 facebook live chat for wordpress helps reduce business expenses
The facebook livechat for wordpress has proven that
it can save employee time and phone expenses.
In addition, it saves a few other things
1.
Direct chat reduces the cost of overall contact
center by reducing the average interaction cost.
2.
Increase efficiency by allowing live chat
representatives to handle multiple conversations simultaneously and employees
spend less time on the phone, they can work more with other conversations. It
not only improves the process, it also increases the overall sales opportunity.
3. Facebook Live Chat for wordpress Increases Sales
The general trend of some users in marketing forums and
blogs is live chat support on the web can lead to improved sales.
Forbes magazine reported in a recent study: In 2008, Wells
Fargo made great efforts to promote online chat to boost sales, satisfaction,
and the result was beyond imagination. The level of customer satisfaction soar,
increase number of the clients change so much compare to before using facebook live chat for wordpress .
It is important that customers need someone who can
immediately answer their queries. If the customer is confused or have any other
questions about the product when the question is answered this will increase
the trust of customers in your business help increase conversion rates,
motivate customers to buy products.
Website designer Cory Miller of iThemes regularly uses
Provide Support for his business, and he has noticed increased opportunities
for upselling products. Once customers are engaged with an employee who can
understand their needs, the employee is in a perfect position to recommend additional
purchases that may be the perfect fit for that particular person.
4. Facebook Live Chat for wordpress Gives You An Edge of Your Competitionb
A recent TELUS study has shown that, all leading retailers
now offer live chat support for their website if you want to gain competitive
advantage providing the facebook livechat for wordpress plugin for your website is an important job for your
website to be able to compete and hopefully lead the top.
In fact, facebook
live chat for wordpress is the simplest way for businesses and customers to
connect with each other.
The report by E-Marketer found: Almost two in 10 live chat
respondents did more than 75% of their holiday shopping online, compared with
14% of those who did not chat. A further 25% of chatters made 51% to 75% of
their purchases on the Web, versus just 10% of those who did not participate in
the chat service.
If you still do not believe live chat can improve the
business of your business please directly check this result, this study was
conducted by Blod Chat. The cost savings and convenience for both staff and
customers makes live chat not only a viable option for businesses today, but an
essential tool for any company that thrives on providing excellent customer
service.
5. facebook Live Chat for wordpress Taps into Customer Pain Points
Customer frustration or unfulfilled demand is called pain
point and the marketers have relied on this pain to grow their business most
effectively. Marketers such as Markus Allen turn these pain points into profits
from researching these pain points they can write new content (blog, article
...), creating benefits for their advertisers, turn it into a sales opportunity
for your customers.
facebook live chatfor wordpress provides timely, timely access to the pain points of the
customer.
When customers use live chat, they’ll try to ensure that a
product will perform as advertised or that a promotion will provide the
discount they want. In addition, as live chat representatives talk to
customers, they can find out ways to improve a company’s products and services.
Tips on Making Live Chat go the Extra Mile for Your Business
facebook live chat
support can obviously increase the business potential of your business but
only when it is done properly it brings all the benefits and brings good
results. Here are some important tips to ensure you make the most out of facebook live chat for wordpress plugin:
- Train your team: Your live business chat representative must have a very high level of knowledge about your non-monetization and site navigation provide cheat sheets and FAQs to improve their performance make it easier for them to answer your customer's questions quickly.
- Don’t be too robotic: The whole purpose of live chat is to provide warmth human assistance for the customer's shopping experience having a roobotic greeting or reply can kill the effectiveness of live chat.
- Consider hiring people with sales experience: For the most effective use of live chat, consider using inside sales people and not just customer service representatives. People who have sales experience will more likely lead customers towards sales and increase the possibility of upselling.
- Don’t forget to boost your social: When your live chat representatives receive positive feedback from online visitors and customers, consider instructing your representatives (or sales people) to nicely remind your visitors to Like your Facebook page and leave a comment on it.
- Always prepare representative live chat: Do not give customers the feeling of waiting too long to be quashed and the representative must chat with the guest for a set time if not immediately.
- Give your customers helpful chat features: Customers also need to be able to modify the font size, color, and conversation record, let customers feel at ease when talking with representatives.
Last words
You see that facebook
live chat for wordpress can help your business to improve business
situation in a great way but if you do not know how to use it, it will not give
you all the power it has so you should be smart and smart when exploiting facebook live chat for wordpress to get
the best results.
Wish you success using facebook
live chat for wordpress plugin and bring the results as desired.
